THE Service Excellence Guide: from Service Design to Service Recovery
THE Service Excellence Guide: from Service Design to Service Recovery
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Service excellence refers to the ability of service providers to consistently meet and occasionally even exceed customers’ expectations. "When I reflect on Service Excellence with the companies I work with, I often relate to this experience of my friend Wei at Starbucks because it says a lot about what is it, what it takes, and how little this has to do with… perfection."☕ Franck Louveau, Consultant - Service DNA at EHL Advisory Services What about you? Which company jumps up to your mind when y
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About Accreditation
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What do you do in the first few minutes to earn trust quickly? When you first arrive, the logo, the truck, the ads, they buy you a little time. Not much. A few minutes at best. After that, it’s you. Your words. Your presence. How you explain what’s happening and what comes next. From that point on, you’re not leaning on the brand anymore. You are the brand. That’s why credibility isn’t about hype or chest-thumping. It’s about clarity, confidence, and helping the homeowner feel steady with you in
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