ITSM: IT Service Management Definition, Benefits & Tools | Atlassian
ITSM is an IT service management framework that provides services for various IT functions. It defines operating procedures, techniques, and supporting services that deliver efficiency and …
ITIL Service Strategy: Align IT with Business Goals | Atlassian
Understand ITIL Service Strategy and its importance in aligning IT services with business objectives with this in-depth guide.
ITSM transformation and modernization | Success Central
A well-implemented ITSM strategy helps organizations identify and prioritize customer needs, measure service performance, and continuously improve service delivery.
What Is ITIL? Core Principles & Best Practices | Atlassian
ITSM is service-centric; its core concept is the belief that IT should be provided as a service. So, while ITSM is a methodology for delivering IT to the business, ITIL is a commonly used set of …
ITSM Strategy with Atlassian
Jan 27, 2025 · Save $2.3M on ITSM Solutions: Discover cost-saving strategies without compromising service quality. Boost Efficiency with Automation: Learn how to save over 200 …
IT Service Delivery [Key Components & Best Practices] | Atlassian
This article explains how to optimize IT service delivery, its difference from ITSM, and its importance. It then outlines the key components of IT service delivery, popular methods for …
Problem Management in ITIL: Process & Implementation Guide
Since you should always be practicing problem management, it’s important to use ITSM software that will enable your team to prioritize tasks, track progress, and help associate incident issues …
The complete guide to Enterprise Service Management (ESM)
A great ITSM implementation helps organizations build upon their success and apply it to unify all teams, standardize service and streamline workflows. ESM picks the “best of the bunch” from …
Email Communication Is A Horrible ITSM Integration Strategy
Dec 11, 2025 · In this episode, my co-host, Manoosh, and I discussed different ITSM integration scenarios, what breaks them, and how to choose a winning strategy. Let's dive right in.
Webinar Announcement: Transform Your ITSM Strategy with …
Jan 23, 2025 · Explore AI-Driven ITSM Innovations: Get an exclusive look at Atlassian’s AI-powered ITSM roadmap and its potential to reshape your operations. 🎁 Bonus for Attendees: …