Program design is a collaborative process with the goal in establishing a comprehensive overview of a program's values. CDIL works closely with each academic unit to determine the guidelines, ...

A successful customer experience program involves seven intricately-linked steps. The first step is program design. Designing a successful customer experience (CX) program requires constant iteration ...

Have you ever been excited to learn about a particular topic, only to attend the session and find yourself disappointed? Perhaps the material was overwhelming or lacked alignment with the outlined ...

Earlier this month, President Barack Obama signed the Government Performance and Results Modernization Act of 2010 into law—the first major government performance reform in 17 years. The law requires ...

Higher education in the Sultanate of Oman began in 1986 with the establishment of Sultan Qaboos University (SQU), the only public university in the sultanate. As an autonomous higher education ...