Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Improving quality for customers leads to increased customer satisfaction, loyalty and repeat purchases. Tools commonly used in quality management initiatives enable you to perform root-cause analysis ...

As organizations accelerate innovation, many are learning that fast delivery without software quality is a recipe for risk. According to our "2025 Quality Transformation Report," 40% of organizations ...

Software quality assurance engineers and testers oversee the quality of a piece of software's development over its entire life cycle. Software quality assurance engineers and testers have an eye for ...