As organizations shift away from outsourcing revenue cycle operations, leaders are making workforce development a priority. Managing the revenue cycle workforce comes with a unique set of challenges.

The healthcare workforce is in crisis, and revenue cycle leaders are feeling the pain too. Across hospitals and health systems, staffing shortages, high turnover rates, and an increasingly fickle ...

EDITOR NOTE: Ardell Galbreth passed away on May 12, 2017. He had served as executive director of Workforce Connections since September 2012. This article was written ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Revenue cycle management (RCM) is vital for healthcare organizations. It ensures financial stability and efficient operations. RCM involves managing the financial processes from patient registration ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...