Customer expectations have never been higher, so how do you keep up with the growing and changing demands of your customer market? In a recent Hubspot survey, 88% of respondents said customers have ...

Today’s customer experience economy requires a renewed vision for data, a modified definition of value and a fresh approach to innovation. The past few years have driven cosmic shifts in the ways ...

In this report, we reveal findings from a global survey of approximately 500 CX and IT leaders who share not just their view on today’s challenges and competitive stance, but thoughts on the future of ...

Despite its central importance to the success of every business, customer experience is rarely implemented as effectively as it could be by leadership teams. This happens because customer experience ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...