The time has come for hardware vendors to offer service level agreements (SLAs). Readers may be scratching their heads right now. How might an SLA be applied to a hardware vendor? SLAs are typically ...

IT's strengths are in software, hardware, problem resolution, and working with vendors in the identification of new technologies and systems that can help their companies. However, few IT ...

A good experience is fundamental to any storage as-a-service (STaaS) offering. However, in the IT industry, the stakes are especially high. Enterprise customers must rely on vendor service levels in ...

Dollar savings have a way of blinding folks and seducing them by promising savings without regard to performance and the impact of failure in meeting the requirements. It happens in every contraction ...

Although vendor-written, this contributed piece does not advocate a position that is particular to the author’s employer and has been edited and approved by Network World editors. Most companies now ...

Despite being touted as an effective cost-cutting measure, lowering the parameters in service level agreements (SLAs) is not a move companies in Asia are willing to take. Last month, a Gartner analyst ...

When a customer purchases software-as-a-service (SaaS)–which is sometimes called a “cloud” service or product–the software is not hosted. It does not reside at the customer’s location or data center.

As more organizations use cloud applications, there are increasing concerns about the protection of data residing in these apps. While Edward Snowden’s revelations have obviously opened up the issues ...