As a pretty frequent restaurant patron in New York, I’ve recently noticed that more and more servers across all types of restaurants — from casual establishments to fancier ones — don’t write down my ...

Most people are familiar with the notion of setting goals. It’s a popular topic in self-help books, motivational speeches and social media. Yet, there’s an unspoken truth — many are actually afraid to ...

"Sesame Street" gave me a very valuable skill. Diners often feel a wave of dread when a server doesn’t write down their order, fearing mistakes will follow. Most servers only skip pen and paper when ...

If we think about writing as having the privilege of entering a conversation and pushing it in the direction we think it needs to go, then writing—yes, even academic writing—becomes creative. It ...

Last week, I attended a memorial service for a friend who died unexpectedly. Along with the sadness of knowing I don’t have any more opportunities to enjoy his sense of humor and adventure, his death ...

If you’re reading this, chances are you’re just coming off trade show season, that time of year when our bags are stuffed with handouts, swag and tiny airplane waters, and our heads are overflowing ...