Teleperformance rolls out AI software that ‘neutralizes’ Indian call agents’ accents

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” ...
NBC Los Angeles

Call center group Teleperformance falls 23%; CEO insists AI cannot replace human staff

Shares of Teleperformance plunged 23% on Thursday, after the French call center and office services group missed its full-year revenue target and flagged a "volatile economic environment." Investors ...
Mashable

World's largest call center using AI to 'neutralize' Indian employees' accents

Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in India for customers calling for support with their latest iPhone or Galaxy ...
The Verge

Call centers are using AI for “accent translation.”

Call center firm Teleperformance SE is rolling out an artificial intelligence system that “softens English-speaking Indian workers’ accents in real time,” aiming to “make them more understandable,” ...