Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Last month, Toast and Uber Eats announced an expanded partnership that moved beyond the standard checkbox-style technology integration into the realm of joint innovation. As NRN predicted, this was ...

Forget vanity scores. From real-time insights to account-level health, these companies are proving that smarter CX metrics drive real business impact. Integrated CX data. Technology companies are ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. For centuries, banks have relied on relationships and legacy ...

PayPal and OpenAI partnerships are signalling a significant shift as conversational AI transforms financial services commerce ...

Every day, thousands of conversations between businesses and their customers unfold, each containing valuable insights that traditionally vanished into thin air. Conversation intelligence technology ...

Telecom companies have used mergers and acquisitions (M&A) for a long time to become the market leader, grow their business, and offer more services. But these high-stakes deals often fail when it ...