The moment that a new franchisee signs on the dotted line heralds the start of what will hopefully be an exciting and rewarding working relationship for both franchisee and franchisor. It also marks ...

Jen Patterson, owner of Patterson Consulting Group, is known for her ability to inspire leaders to take a people-first leadership approach. Training and development play a critical role in every ...

Most organizations use some type of performance or test assessment to measure the effectiveness of their learning and development programs, according to a Sept. 12 report from the Association for ...