The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

Dartmouth-Hitchcock, a nonprofit health system with hospitals and clinics throughout New Hampshire and Vermont, had 12 different siloed IT service management systems for different application teams, ...

ORLANDO, Florida—Service relationship management (SRM) provider Decisiv Inc. announced March 7 at the Technology & Maintenance Council’s Annual Meeting new fleet-focused asset service management ...

Nashville-based SMS Holdings Corp. announced Tuesday that Scott Born has been named president of its Service Management Systems. According to a release, Born replaces Michael Wein and returns to ...

This is a comprehensive list of best project management ticketing systems, covering standout features, pricing, and more. Use this guide to find your best fit. Project management software has ...

Specsavers moved to an IT service management system from BMC Software when it wanted to become ITIL compliant and standardise the service globally. The optical retail chain implemented BMC FootPrints ...