TROY, Mich. — Vehicle owners' satisfaction with aftermarket tire and auto service has declined since last year, according to the latest J.D. Power 2023 U.S. Aftermarket Service Index (ASI) Study.

TROY, Mich.--(BUSINESS WIRE)--While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer ...

Customer satisfaction with the dealer service experience is up, even as wait times for appointments and vehicle service continue to rise, according to the latest research from J.D. Power. The ...

One of the biggest mistakes companies continue to make today is thinking their service or product is a one-size-fits-all solution. In fact, I find that it’s a persistent problem in my industry. As a ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive. Embracing customer ...

March 9 (Reuters) - Customer service satisfaction among owners of battery electric vehicles (BEVs) is lower than those who own internal combustion engine (ICE) vehicles, according to a study released ...

Your schedule does not permit attendance in a synchronous session. Your time zone makes scheduling a synchronous session difficult. Your internet connection is unreliable. You prefer the asynchronous ...