Jennifer Silva, 30, had worked in the service industry since 2015. All kinds of restaurants: mom-and-pop, corporate and everything in between. And she was done. Competition with her teammates and ...

A slate of one-star reviews, some from people who admitted they had never even dined at the restaurant, said it all: Customers were not pleased about the service charge. Some seemed viscerally angry ...

Starting July 1, 2024, California will make it unlawful for businesses to add any automatic service charges onto consumer bills. Service charges are mandatory fees tacked onto bills (often for the ...