As digital infrastructure becomes more interconnected and performance-sensitive, protecting against SLA breaches is no longer optional, it’s part of prudent investment management In the data center ...

In this era of outsourcing, many organizations have realized significant cost reductions from disaster recovery (DR) infrastructure outsourcing. Often, this goal has been achieved at the expense of ...

Many IT administrators aren’t comfortable handing over control of the most critical security components of their infrastructure. But in recent years, security outsourcing has become a popular and ...

The Symbionese Liberation Army, a 1970s radical group back in the news because four of its graying members have just pleaded guilty to a long-ago murder, was a violent, revolutionary gang that had ...

Correspondent Jerry Bowen reports for CBS News Sunday Morning. It was absolutely stunning news back in 1974: The kidnapping of 19-year-old Patty Hearst by a mysterious gang of radicals who called ...

Ah, the service level agreement (SLA). It has been a mainstay of service providers since the dawn of telecommunications, long before we had the cloud or the internet. It's one of the first things ...