Our language reveals our mindset. For decades, we've talked about "change management" and "change readiness"; terms that betray a fundamentally reactive stance. We manage what happens to us. We get ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

Focusing on proactive care can reduce healthcare costs by trillions while improving health outcomes for millions of Americans ...

The ups and downs of the last few years have been a lesson on the importance of contingency planning across all industries, particularly legal. Businesses have had to pivot and rethink staffing to ...

All of us encounter experiences in life when we may be temporally overwhelmed by a negative emotion, be it anger, pressure, nervousness, despair, or confusion. In these situations, how we choose to ...

Since its conception, the fire service has been operated on one global idea. When something happens, we react and respond. This principle makes sense given the reason why fire departments across the ...

While it may seem like a no-brainer, it’s important not to lose sight of the fact that communications should be carefully planned and thought out. As a marketer, it’s important to think about what ...

AUSTIN (KXAN) — Austin’s approach to building safety may not cut it, according to top building experts, whose recommendations carry enormous weight. Three weeks after KXAN investigated the city’s ...