Most small businesses achieve success not because they bring a truly innovative idea to market, but rather because they dazzle customers with excellent service. Yet a focus on superior execution—that ...

Quality assurance means developing operational controls to ensure that the results match the desired outcomes. Customer service operations are designed to keep customers satisfied while protecting the ...

Investopedia contributors come from a range of backgrounds, and over 25 years there have been thousands of expert writers and editors who have contributed. Robert Kelly is managing director of XTS ...

Are you aware what VoIP QoS is and how it can improve your customer communication strategy? Get familiar with the technical aspects of VoIP quality with our helpful breakdown. When you purchase ...

As solid state drives (SSDs) are deployed in data centers in both hybrid HDD/SSD and all flash arrays (AFAs), it is becoming increasingly important to understand what metrics are relevant to assess ...