The advent of generative AI models has ignited an era of fascination and experimentation, yet the tangible economic implications of their widespread implementation have largely remained a mystery. In ...

SAN FRANCISCO & LONDON--(BUSINESS WIRE)--Today at World Tour London: AI Day, Salesforce (NYSE: CRM), the global leader in CRM, introduced generative AI capabilities for Sales Cloud and Service Cloud ...

Uncovering Technological Breakthroughs, Industry Applications, Regulatory Challenges, and Strategic Opportunities in the Finance, Healthcare, Customer Service, and Enterprise Automation Sectors"Boston ...

As highlighted by Gartner, artificial intelligence (AI) is dominating the tech market and is one of the significant trends in 2024. This means that for your business to stay competitive in the market, ...

Vice President, Innovation and Digital Transformation, Aravo, Eunice King has said that Artificial Intelligence (AI) will bring about operational efficiency, enhanced customer service, positive impact ...

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...

Here are some of the many ways digital assistants can boost workplace productivity. This could be the biggest advantage of digital personal assistants. Let’s say you want to call Bob Smith. You can ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...

IRVINE, Calif. & NEW YORK--(BUSINESS WIRE)--Kantata, a leading global supplier of purpose-built technology for professional services, and Elite, a leading provider of financial management and business ...

There have been several studies since the COVID pandemic highlighting the impact of those difficult years on productivity and economic growth. Every industry it seems has been looking for answers.

A LIMRA and Boston Consulting Group study revealed profitable growth as the most important priority for C-suite life insurance executives. A follow-up study explored the best practices that leading ...

Amazon Connect Customer Profiles: automatic creation of unified customer profiles for personalized customer experiences. Customers expect personalized customer service experiences, which require ...