1. Focus on the patient’s experience. Hospitals need to restructure the traditional hospital model, in which the care process is seen from the physician or nurse’s perspective, says Dr. Steele.

The following article is written by Anne Dean, RN, BSN, LRM, CEO and co-founder of The ADA Group. As more ambulatory surgery centers are developed, competition is getting fierce and patient ...

A nurse practitioner-led clinic for chronic kidney disease improves clinical outcomes and increases the use of ...

This survey form may be downloaded, modified, printed and distributed to patients. Download the HRSA English patient satisfaction survey (doc) and adapt it for use in your facility. Download the HRSA ...

Does this conversation sound even vaguely familiar? If so, it should be easy to convince you that the era of McMedicine has come to an ED near you. Although I used this factitious interaction as ...

Samaritan Home Health has announced that its 2025 patient satisfaction survey results have surpassed both state and national ...

It's no secret healthcare is at a turning point, as artificial intelligence and other emerging technologies are solving problems associated with the fragmentation and frustration so prevalent in the ...

Switching to CT-P17 resulted in stable or increased patient satisfaction, especially for those previously on biosimilars or citrate-containing formulations. Patient education and shared ...

The Orthopaedic Joint Reconstruction Program at 250-bed Gottlieb Memorial Hospital in Melrose Park, Ill., achieved an outstanding score in the 99th percentile range in the first quarter of 2009 on CMS ...

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. In response to mounting scrutiny over medical claim denials and ...

Patients were satisfied with receiving their lung cancer screening (LCS) pulmonary nodule results via letter and considered the amount of information provided in the letter appropriate. Study Design: ...

Results presented here showed reverse and anatomic total shoulder arthroplasty had comparable return to sport and ...