Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Most companies don’t spend time at the end of the customer’s ...

Onboarding new employees is an important practice that supports your company culture, establishes the smooth transition of job responsibilities and makes employees feel valued. Offboarding has the ...

Enormous investments have gone into optimizing the customer onboarding process. Fintechs have led the way in creating real-time, frictionless onboarding experiences that not only establish a customer ...