Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...
So if what’s being proposed is a so-called CRM system (customer relationship management) the [business] objective might be to increase revenue and decrease the cost of sales. What I suspect you’re ...
From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.
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