There are many important things you can do to ensure you’re managing customer expectations as well as possible. From investing in the right tools and software to setting realistic expectations and ...

Clearly, there’s been no shortage of analysis, if not handwringing, on how to manage the expectations of the generations ...

The past few months have seen a number of high profile mass-layoffs from tech firms like Google, Microsoft, and Amazon. In each case, these layoffs are purported to stem from the need for ...

The pandemic has created some “cultural angst” among consumers who are more anxious about the trustworthiness and delivery of services. As customers get more used to doing everything remotely — from ...

According to a report by Forrester, firms that have been working on optimizing customer experience are more likely to generate higher revenue than those who put customer experience (CX) secondary.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As customer expectations evolve, basic amenities and standard services are no longer sufficient to captivate modern, experience-savvy guests. This consumer mindset shift mandates an industry ...