Whether you realize or not, your business’ customer service is directed at more than one type of customer. You have external customers: the people who pay for your goods and hire your company to ...

If our Paleolithic ancestors visited 2014, they’d notice a few changes. We’re mostly agrarian. We mostly live in buildings. We spend most of our days in small spaces staring at screens. Also, there ...

Proactive small-business owners implementing a mergers and acquisitions strategy to grow enterprise value need to consider all financing options to fund their aspirations. Depending on your industry, ...

Internal and external audiences are converging according to some communications professionals or people involved in implementing and managing digital workplaces. The design of both internal- and ...

The results of a strengths, opportunities, weaknesses and threats analysis are most often displayed within a four-corner, or horizontal, matrix design. The internal-external matrix is based an an ...

The terms “internal and external customer” were popularised throughout the 1980s through the Total Quality Management (TQM) philosophy, created by Joseph M.Juran and W. Edwards Deming. The philosophy ...

The basic law of supply and demand that you learned in college is playing out at your small business: In a good economy, in which jobs are plentiful, competition for employees intensifies and ...

Internal and external sources of finance are viable options for any business looking to source extra finance for different business activities. Money makes the world go round, as they say, and it’s no ...

Internal barriers refer to the internal constraints and barriers facing any individual. While researching for my book, my research survey on 300 women around the world revealed an interesting ...