Proactive communication—it’s the key to any productive and effective relationship. Whether in the home or among colleagues, individuals are most engaged when they feel informed, supported and secure.

When employees receive internal communications, those messages don’t appear in a vacuum. They’re competing with all the other messaging and communications that employees see in their day-to-day lives.

Across more than two decades in healthcare communications and marketing at leading medical institutions —including more than eleven years in C-suite leadership roles — I’ve observed a recurring ...