For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, ...

CA Inc. announced new software, services and training programs yesterday to help customers implement best practices for managing an IT shop under the Information Technology Infrastructure Library ...

IBM today will make available an update to a free tool that provides IT managers with access to best practices surrounding IT service management and governance frameworks. IBM today will make ...

BURLINGTON, Ontario--(BUSINESS WIRE)--Pink Elephant is pleased to announce it has added five ITIL® 4 practices to its industry-endorsed PinkVERIFY™ ITSM tool assessment service. Since 1998, PinkVERIFY ...

Are you ITIL-savvy? If not, perhaps it’s time to get up to speed on the new trend sweeping through enterprise IT departments worldwide. ITIL stands for Information Technology Infrastructure Library.

ITIL practitioners say that ITIL support products have made important advances in recent years but have a considerable way to go. Tom Holmes, vice president of technology operations at JM Family ...