Meier, Marco; Maier, Christian; Thatcher, Jason B.; Weitzel, Tim. Chatbot interactions: How consumption values and disruptive situations influence customers ...

Przemek Szleter is the founder and CEO of DAC.digital, with over 16 years of professional experience as a business & IT executive. Artificial intelligence (AI) for customer service has been booming ...

These days, business is largely conducted in a digital-first environment. That said, it's still very much possible to deliver personalized experiences to customers. If you want to make a lasting ...

It’s not just up to your sales or service teams to give good customer service; every employee plays a role. Learn how to build a customer-centric culture that exceeds customer expectations and sets ...

NEW YORK, April 8, 2025 /PRNewswire/ -- Small and tiny business owners now have a new way to grow their businesses, with plan-based sales on the Loyaltie platform. Unlike traditional platforms focused ...

When you step into Target this holiday season, be prepared to be met with endless smiles and random pleasantries from employees. That’s because a new staff policy has been implemented at the chain, ...