Poor service levels continue to undermine HMRC’s ability to deliver on their Charter standards, says the Chartered Institute of Taxation (CIOT). The HMRC Charter annual report, 1 published yesterday, ...

The HMRC Charter annual report, published today, shows that poor service levels are undermining HMRC’s ability to deliver on their Charter standards, says the Chartered Institute of Taxation (CIOT).

Department's failings extend well beyond its poor customer service standards Mike Warburton was previously a tax director with accountants Grant Thornton. He is now retired and writes The Telegraph’s ...

The HMRC Charter defines the service and standard of behaviour that customers should expect when interacting with the tax authority. While there has been broad support for the Charter and its aims, ...

Given the looming self-assessment tax deadline, which is the focus for many accountants at the moment, it seems an apt time to consider the revamp of the HMRC charter and what it means for businesses ...

Roula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter. January is one of the busiest months for HM Revenue & Customs with millions of people seeking support with ...

People are being warned that HM Revenue and Customs (HMRC) is set to net an extra £200 million each year as interest rates on late payments are hiked up, according to accountants Price Bailey. As ...

HM Revenue & Customs (HMRC) has confirmed a “potential” legislative solution is in the works to address a long-standing issue that has seen the government agency accused of “over-collecting” tax from ...