We have all had this experience: you’re having an issue with a product or service and hope to resolve it quickly by calling the company directly, only to be met with never-ending wait times and the ...

Do you know of any cloud-based solutions that can prevent a defective product from (literally) going up in smoke–and help its manufacturer identify such dire situations before they hit the news (and, ...

Redial BPO and Loris.ai partnership enables customer service agents to deliver high-quality customer experiences using AI and automation. Research Report Closing the CX Gap: Leaders vs. Customers 81% ...

Behind the Review host and Yelp’s Small Business Expert, Emily Washcovick, shares a look at this week’s episode of the podcast. Just because something has always been done a certain way doesn’t mean ...

AI can offer many opportunities to improve your service quality and efficiency and attract new customer segments that were previously unaffordable. The Fast Company Executive Board is a private, ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

While walking around Iowa City, it is hard not to notice its landmarks — the Englert, Herteen & Stocker Jewelers, and the ever-present (and open) Mesa and Pancheros. But why do some businesses, such ...