Customer service in the technology sector has evolved from mere troubleshooting to a multifaceted role that involves empathy, data analytics, cross-departmental collaboration and a strong alignment ...

Continuous performance management can boost morale and improve communication. Learn how to implement continuous performance management in your company.

Managers often use performance reviews to mold and shape employee behaviors and results. They trust that formally telling high performers what they’re doing wrong one to two times a year will lead to ...