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Major UK Bank to Discontinue Paper Statements for 1.9 Million Customers Starting September 1

First direct, a major UK bank, is facing significant criticism following its announcement regarding a transition to digital-only bank statements. Effective from September 1, 1.9 million account ...
The Drum

First Direct installs first ever high street ATMs

Telephone and online banking company First Direct is set to bring the brand to the high-street for the first time in its 25-year history. Over the next two weeks, 12 First Direct branded cash machines ...
Insider

‘I have a responsibility to make sure the service is seamless’ - Lucinda Scott of first direct on differentiating through rewards

Lucinda Scott, customer service director at first direct, tells Fiona Haran about the factors behind the bank’s position as the UK’s number one customer service brand. Earlier this year, ...
moneysavingexpert.com

First Direct doubles interest on regular saver to 7% – here's how to get the new rate

First Direct is doubling the interest rate on its regular savings account from 3.5% to 7% on Thursday 1 December. It's the highest rate we've seen on this type of account since 2012. But there are a ...
moneysavingexpert.com

HSBC and First Direct extend £500 interest-free overdraft buffer offer to help with cost of living – here's what you need to know

HSBC and sister bank First Direct have extended their offer of a 12-month interest-free overdraft buffer of £500 for current account customers who request it. The banks, which are part of the same ...