With customer expectations at an all-time high, we know it’s no longer enough to simply provide good service. Whether purchasing new running shoes or making a big decision like applying for a loan, we ...

Customer service is becoming more and more unpredictable. Supply chains have been completely disrupted and shopping habits are following less predictable patterns. While customers may have been more ...

The holiday season is fast approaching, which means many businesses are in the process of hiring and training seasonal employees. Holiday shopping can be stressful, which means providing exceptional ...

Ever wonder why exceptional customer service is becoming an endangered species? Here’s how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.

There is a lot riding on your customer experience and expectations are high. Are you ready to deliver an experience that keeps your customers coming back? Customers have come to rely upon online ...

Recently, I asked a customer what he most wants his employees to get from our training. Because he has more than one training need, he took a moment to think about it, and then he answered – ...

The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, ...

“While travel agents are unlikely to be cheaper than fly-and-flop packages found online, for further afield or more complex ...

Blow away the competition by using customer service and customer experience to make your company stand out, and to build true customer engagement and loyalty — while inspiring your employees as well.