Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Travel Agent magazine held a forum on “Delivering Excellent Customer Service” at the St. Regis Bal Harbour in September. We invited cruise line and hotel executives, as well as travel advisors and top ...

NORTHAMPTON, MA / ACCESSWIRE / November 1, 2022 / "Customer focus is part of who we are at NRG. It's embedded in our DNA." ~ NRG President & CEO Mauricio Gutierrez Since launching our Power Values, ...

If you have anything less than exceptional customer service in your business, you’re wasting the time of, creating extra work for and frustrating your frontline people, other staff, managers and ...

Peter Shankman is an author, as well as founder of organizations such as ShankMinds Business Masterminds and Help A Reporter Out. His book is called Zombie Loyalists, and it is all about delivering ...

If you compare a business to the human body, there’s no doubt customer service is at the heart. Answering a client’s questions is more than just a conversation — it’s the accumulation of every ...

1. Charm those who are important to your customer. Miller Brothers, an upscale men’s clothing store in Atlanta, put a large colorful gumball machine on a table at the store entrance. Beside it was ...

Excellent customer engagement is critical, yet companies aren’t delivering it Your email has been sent Creating engaging, personalized customer experiences leads to increased loyalty and retention, ...