Increasingly, companies face a significant dilemma when trying to transform to the quickly evolving new operating models for services. Companies buying services delivered in the new models encounter ...

In this free webinar, gain practical insights into designing fit-for-purpose operating models that are in tune with clinical development goals and set up clinical programs for success. Attendees will ...

European industry is losing its competitive edge not because it lacks technology, but because of a productivity gap, slow scaling and the rising cost of decision-making.

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

Every account opening, loan approval, payment, and service request depends on hundreds of operational decisions customers never see. When those processes work well, experiences feel effortless. When ...

As modern technologies have opened the door to a virtually infinite array of new business models and disruptive possibilities, many tech organizations have responded by evolving their technology ...

At the start of this year, DBS Bank, Southeast Asia’s largest lender, claimed to have unlocked around S$1bn in economic value from its artificial intelligence (AI) and analytics initiatives in 2025, a ...