A emergency call handler has opened up about the heartbreaking reality of their job – and it's made many people reflect on how and why the emergency service is used ...

David Severn, a Sussex Police contact and control officer, said he joined the force as he wanted to "do more" to help people [Hannah Roe / BBC] Emergency call handlers say they "love helping" those in ...

An ambulance call handler is walking 35 miles in a day to raise money for a NHS staff charity after some of his colleagues ...

A 999 call handler has revealed the emotional reality of working in emergency services - and it has made people stop and ...

Emergency call handlers say they "love helping" those in need as they celebrate topping police performance tables. Sussex Police has topped league tables for 999 call response times for the past four ...