The difficult customer: We have all seen them, most of us have dealt with them and some of us have even been them. The fact of the matter is, as small business owners we all work with customers that ...

When you work as a cashier, you get to interact with hundreds of people each day, and many of them are…let’s just say interesting. When this cashier helped to check out a customer who wasn’t very ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

His reputation preceded him. Your co-workers scattered when they saw him coming, but you were too new to know any better so you asked how you could help. His first comment to you: “You’re new.” ...