Customer success teams across software companies monitor key metrics religiously—reviewing dashboards, logging customer interactions and celebrating progress. But here’s the uncomfortable truth: ...
“Customer success is where 90% of the revenue is,” said Jason Lemkin at the 2015 Gainsight Pulse conference. Lemkin, now managing director of Storm Ventures and software as a service (SaaS) maven at ...
ChurnZero, a real-time customer success platform provider, is partnering with ESG, to offer a Digital Customer Success Starter Pack. With it, ESG's customer success and marketing teams will help ...
NEWARK, Calif. – December 10, 2019 -- ShotSpotter, Inc. (Nasdaq: SSTI), the leader in solutions that help law enforcement officials identify, locate and deter gun violence, today announced the ...
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