Opinions expressed by Entrepreneur contributors are their own. Talking on the telephone with customers is a pretty unflashy form of customer service interaction. And as a customer service consultant, ...

For years, it seems it’s been getting harder and harder to get an actual human customer service representative on the phone when you have a problem or a question. And now, if you’re dealing with ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

Parth is a technology analyst and writer specializing in the comprehensive review and feature exploration of the Android ecosystem. His work is distinguished by its meticulous focus on flagship ...

You can contact Wayfair customer service by either using this link or scrolling to the bottom of the site, where you’ll find a purple “Quick Service” button on the right. You'll be prompted with ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Some Tesla and Starlink customers have said service at Elon Musk's companies needs to be improved. Despite Tesla's success, customers' complaints could tarnish the reputation of the business. Here's a ...

In the context of Zappos, a company whose stated purpose is “To Live and Deliver WOW,” “wow” is typically delivered over the phone, the humble vessel that Zappos considers to be its most important ...

How a business handles customer service interactions increasingly defines its online reputation, yet, according to our recent survey that gives a list of the best and worst customer service brands, ...

Trenton — Trenton Water Works has extended its Customer Service call center operating hours to 7 p.m. on weeknights and 9 a.m. to 1 p.m. on weekends to accommodate a higher volume of customer account ...