Broadcast Electronics has hired Jon Foreman as customer service engineer for the company’s digital studio line. He comes to BE after a 20-year career in radio studio engineering, having most recently ...
When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. Dielectric Communications has created the Engineering Development Program (EDP) and added three ...
Backed by 42CAP and Dreamcraft Ventures, Waypoint AI is helping fast-growing software companies reclaim 15% of engineering capacity spent on customer-reported escalations. SILICON VALLEY, CA / ACCESS ...
ServiceNow Customer Service Management uses a structured, closed-loop process to diagnose and fix the root cause of customer issues. More and more companies are providing a mix of connected products ...
Anticipatory Customer Service: How Purpose-Driven Leadership Can Foster The Highest Level of Service
The standard level of customer service at most modern companies is reactive. Reactive service isn't the worst thing in the world (it’s a lot better than negative service), but it’s not an effective ...
Schweitzer Engineering Laboratories has named David Costello their Chief Sales & Customer Service Officer. Costello steps into the newly created position to guide the company’s S&CS organization ...
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