RALEIGH, N.C.--(BUSINESS WIRE)--GK Software, a leading global provider of comprehensive retail applications for real-time omnichannel business systems, today announced it was named a leader in the RIS ...

Customer satisfaction with personal computers is slowly on the rise, but Microsoft's missteps with Windows 10 updates are dragging down consumer perceptions of software. According to the American ...

The seven desk booking platforms range from mid-market solutions (Archie, Deskbird) to enterprise-grade (Robin, Eptura Engage) and scale-optimized options (WorkinSync). Archie’s 9.57 average across ...

Amazon snared an upgrade from Piper Jaffray Monday based on a customer service survey and e-commerce innovations such as the Kindle and its associated iPhone application. However, the reasoning behind ...

Saravana Kumar is the founder & CEO of Kovai.co, a company that is in the Enterprise Software & Knowledge Management Space. Customer satisfaction is the happiness of customers with a company’s ...

Somer G. Anderson is CPA, doctor of accounting, and an accounting and finance professor who has been working in the accounting and finance industries for more than 20 years. Her expertise covers a ...

Slack has topped a ranking of 100 software companies based on customer satisfaction in 2017. Scores were based on customer reviews and combined with market presence and satisfaction. This saw the ...

Things didn’t go exactly as planned when we gave three retail businesses a customer feedback system to test for a customer service software buyers’ guide. The goal was to see how the features worked ...