January is traditionally a time when Microsoft Gold partners re-enroll in the software giant's partner program. But what is normally an uneventful process is taking on new significance this year as ...

There’s a direct link between employee satisfaction and customer satisfaction. Happy employees equal happy customers. Unhappy employees lead to unhappy customers. It’s not quite as simple as that, but ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...