When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Have you ever been left speechless at a job interview because ...

You finally got the interview! The job you've been eyeing is one step closer. But here's the thing. Interviews come with their own little game of Q&A. And if you're not ready, even a simple "Tell me ...