Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

Demand for operational efficiency, consistent services and constant uptime has never been stronger in the fast-changing financial scene of today. From transaction processing to customer service, ...

AI in marketing. AI is changing customer acquisition in financial services by optimizing targeting, personalization and media buying to reduce costs and increase engagement. Predictive AI models.

As we step into a new year, financial services organisations are facing a familiar, if increasingly, complex dilemma: how to ...

Discover how financial innovation reshapes investing, banking, and payment systems with examples like crowdfunding and mobile ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Onboarding is the process by which a prospective customer’s ...

Who owns bank customers' data? It's a murky legal question, and answering it will determine the relationship between banks and fintechs in a future of open banking, writes Gene Ludwig. Whose data is ...

Every tech executive has sat through the ritual: the monthly Voice of Customer review where product managers present their "top five complaints" and everyone nods knowingly. But while you're managing ...