KANSAS CITY, Mo.--(BUSINESS WIRE)--Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer ...

The company is focused on measuring location-level customer feedback through multiple channels. Get news highlights delivered directly to your e-mail inbox.

The 400-store Taco John's brand recently updated its customer experience management program through a partnership with Service Management Group (SMG) that a news release said will help the QSR better ...

The well-documented benefits of focusing on customer experience (CX) as a major driver of profits and competitive advantage have elevated customer experience management (CEM) to a strategic priority ...

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer experience management program with the ...

Abbott and Alderson first introduced the concept of customer experience in the 1950s, and since then, many numerous models, articles and numerous scientific titles have been published. Creating a ...

CEOs across companies and industries have become focused in 2008 on the critical role that customer experience plays in keeping their companies competitive and driving profitability. These same CEOs ...

Health insurance provider nib has chosen software from US based MaritzCX for customer experience management across New Zealand and Australia. MaritzCX said its software had been chosen following an ...

Service Management Group, a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer experience management program with QDOBA Mexican ...