People need to feel valued and understood, and that's especially true with customers. According to the U.S. Small Business Administration, people are more likely to have a positive impression of ...

As a leader, one of the most critical skills you need to develop is the ability to adapt your communication style based on situational needs. When you’re able to use the right communication tools, you ...

Forbes contributors publish independent expert analyses and insights. Mark Murphy covers leadership, hiring and employee engagement. One of the biggest problems that occurs between bosses and ...

Everyone communicates differently—even in the workplace. According to Princeton University, there are four main communication styles: passive, passive-aggressive, aggressive and assertive. An ...