Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

Yahoo has launched a service which allows users to cheaply make phone calls to traditional numbers, using its instant messenger service. Prior to this, only computer-to-computer calls were possible, ...

The recent Verizon outage was a wake-up call that mobile services can easily fall short. Many people who rely on phone calls and texting, especially during emergencies, were left in a lurch as they ...

Chethan is a reporter at Android Police, focusing on the weekend news coverage for the site. He has covered tech for over a decade with multiple publications, including the likes of Times Internet, ...

After more than 20 years, Skype is closing down for good, with Microsoft shuttering the venerable old service on May 5, 2025. So, if you're one of the millions of folks bemoaning Microsoft, it's time ...

Irene Okpanachi is a Features writer, covering mobile and PC guides that help you understand your devices. She has five years' experience in the Tech, E-commerce, and Food niches. Particularly, the ...