The stress experienced by emergency call handlers negatively impacts on their long term psychological well being, a new report shows. During this innovative study, researchers from the University of ...

Like many local authorities, Wirral Council has introduced a system for handling tele­phone enquiries to its adult social services department. The system involves, for the first time, call handlers ...

A team of researchers from Denmark have developed a new artificial intelligence (AI) framework to address the number of strokes that go unrecognised by human emergency call handlers. The framework ...

Call handlers answer calls, greet callers with recorded prompts and provide them with information and options, route calls, and take messages. A phone consultation will be arranged to discuss the ...

During this innovative study, researchers from the University of Surrey, University of Dundee, Anglia Ruskin University and Kingston University/St George's, University of London investigated areas ...