As organizations continue to expand their digital infrastructure, data centers have become critical environments for m ...

ChatSpark has launched AI Operator, a new agentic operations layer that enables customer service teams to manage, ...

Despite consumers having an increased comfort level with AI, there is a missed opportunity when businesses deploy increase automation without thinking holistically about both cost-cutting and the ...

Gartner recently forecast that by 2030, the cost per resolution for generative AI (GenAI) in customer service will exceed $3, surpassing the average cost of many B2C offshore human agents. Simplified: ...

HubSpot last week triggered a firestorm among customers after announcing a plan to use some of the data they store with ...

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

Job postings for customer service in the U.S. have dropped about 10% below pre-pandemic levels, according to Indeed Hiring Lab data.

New research from CRN reveals the top trends shaping the U.S. channel in 2026, from AI and infrastructure to security and the ...

Senior marketing executives from financial services, retail, hospitality, logistics and other sectors gathered in Dubai for a ...

Klarna recently cut 700 customer service jobs, betting AI could absorb the difference. Within a year, customer satisfaction ...

AI adoption is expanding across industries as companies integrate data analytics, generative AI, and automation into everyday operations to support faster and more informed business decisions. AI now ...