Quality management is a mature practice at state agencies. However, transitioning to paperless and digital delivery of design information exposes a vulnerability in how quality management is ...

This introductory course is designed to introduce the concepts, tools, and techniques used in managing and measuring quality and productivity in a business environment. Throughout the course, students ...

This graduate-level course focuses on the principles and practices of quality management in modern organizations. You will develop an understanding of the theories, methodologies, and tools used to ...